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  • Writer's pictureEmmily Weldon

Effective Communication in Online Therapy Sessions



Online therapy sessions have become an increasingly popular and convenient way to access mental health support. However, effective communication remains at the heart of any successful therapeutic relationship. In this blog post, we will explore tips for therapists and clients to enhance communication during telehealth sessions, ensuring a productive and meaningful therapeutic experience.


Tips for Therapists:

  1. Establish a Comfortable Environment: Create a quiet, well-lit, and private space for your telehealth sessions. Ensure that your background is professional and free from distractions.

  2. Technical Preparation: Familiarize yourself with the telehealth platform you're using to avoid technical issues during sessions. Test your camera, microphone, and internet connection beforehand.

  3. Active Listening: Pay close attention to your client's words, tone, and body language. Show empathy and understanding through active listening techniques such as nodding and validating their feelings.

  4. Clear Communication: Speak clearly and at a moderate pace. Avoid using jargon or technical terms that your client may not understand. Encourage questions and clarification when needed.

  5. Use Visual Cues: Since non-verbal communication can be limited in telehealth, use visual cues like hand gestures and facial expressions to convey empathy and engagement. It can also be helpful to share resources with clients through screen sharing depending on your video platform.

  6. Maintain Eye Contact: Look directly at the camera when speaking to mimic eye contact and create a sense of connection with your client. It can be helpful to adjust the client's video smaller and place it just below where your camera is to maintain the personal connection throughout session.

  7. Empower the Client: Encourage your client to express themselves openly and honestly. Create a safe and non-judgmental space where they feel comfortable sharing their thoughts and emotions.

  8. Feedback and Reflection: Offer feedback and reflections on what your client shares. Summarize key points to demonstrate your understanding and help your client gain insight.

  9. Timing and Pacing: Be mindful of the session's timing and pacing. Avoid rushing through topics or letting the session drag on excessively.

  10. Self-Care: Remember that your own well-being impacts your ability to provide effective therapy. Prioritize self-care to maintain your own mental and emotional health.


Tips for Clients:

  1. Prepare for the Session: Take a few moments before the session to gather your thoughts and reflect on what you'd like to discuss.

  2. Find a Quiet Space: Choose a quiet and private location for your session to minimize distractions and ensure confidentiality.

  3. Test Technology: Familiarize yourself with the telehealth platform and test your camera and microphone in advance to avoid technical issues during the session.

  4. Open and Honest Communication: Be open and honest with your therapist. Share your thoughts, feelings, and concerns openly. The more you communicate, the more effective the therapy can be.

  5. Active Participation: Engage actively in the session by asking questions, seeking clarification, and providing feedback. Your therapist values your input.

  6. Express Your Needs: If there's something specific you need from your therapist to feel more comfortable during the session, don't hesitate to communicate those needs.

  7. Patience: Be patient with the process. All forms of therapy may take some time to adjust to.

  8. Self-Care: Practice self-care between sessions to support your mental well-being. Your therapist can provide guidance on self-care techniques that may be beneficial for you.


Effective communication is the cornerstone of successful online therapy sessions. By following these tips, therapists and clients can enhance their ability to connect, share, and collaborate in a virtual therapeutic environment. Remember that telehealth sessions have their unique benefits, including increased accessibility and convenience, and can be just as effective as in-person therapy when communication is prioritized.


If you are searching for a therapist or counselor you can use a directory service where you can narrow your search based on types of therapy, insurance, location, etc.. Counselor directories to get started can include https://www.therapyden.com/ or mental health match. If you are interested in connecting directly with Mindful Solutions you can reach out via email (mindfulsolutions@itherapymail.com), phone (619-353-5139), or book your free 30 minute consultation on our website!


*Although I am a therapist by profession, I am not YOUR therapist. This article is for informational and educational purposes only, does not replace therapy and does not establish any kind of therapist-client relationship with me. I am not liable or responsible for any damages resulting from or related to your use of this information. To see more information about our disclamer(s): https://www.mindfulsolutionscorp.com/disclaimers

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